Legal
Cookies policy
Last updated 31 March 2026
What are cookies
Cookies are small files a website saves in your browser. Some are needed for the site to work; others help us see how the site is used, or measure our advertising. One item below is kept in your browser’s storage rather than a cookie, but works in the same way.
Your choices
When you first visit, a banner asks whether you accept marketing cookies. Site statistics are on unless you switch them off. You can change your choices at any time in Cookie settings, at the bottom of every page.
You can also block or delete cookies in your browser’s settings. If you block strictly necessary cookies, parts of the site may not work.
Strictly necessary
Needed for the site to work: security, and remembering your cookie choice. Always on.
Cookie | Set by | Expires | Purpose |
|---|---|---|---|
cc_cookie | Healum | 6 months | Remembers your cookie choice |
__cf_bm | HubSpot | 30 minutes | Protects HubSpot’s servers from bots |
Site statistics
Google Analytics 4 counts page views and clicks so we can see how the site is used and improve it. On unless you switch it off.
Cookie | Set by | Expires | Purpose |
|---|---|---|---|
_ga | 2 years | Distinguishes visitors | |
_ga_* | 2 years | Maintains session state |
Marketing
HubSpot, our customer system, recognises you across visits. We note which campaign or ad brought you here and send it with any form you fill in. Our advertising partners, such as Google Ads, see which of our ads lead to an enquiry and can show our ads to people who have visited. Off unless you turn it on.
Cookie | Set by | Expires | Purpose |
|---|---|---|---|
__hstc | HubSpot | 6 months | Recognises returning visitors |
hubspotutk | HubSpot | 6 months | Identifies your browser to HubSpot across visits |
__hssc | HubSpot | 30 minutes | Keeps track of a visit |
__hssrc | HubSpot | Session | Tells whether you have restarted your browser |
hl-touch | Healum | 90 days | Which campaign or ad brought you here, kept in your browser and sent with any form you fill in |
_gcl_* | 90 days | Links an ad click to an enquiry |
Security checks on our forms
Pages with a form use Google reCAPTCHA to check that forms are sent by a person, not a program. Google may store information in your browser to do this: see Google’s privacy policy.
More information
How we use personal information is set out in our privacy policy.