For council public health teams
Personal health and wellbeing support, on your council website
Help residents from every community find local services and health information that fit them, and improve their diet, lifestyle and mental wellbeing.
The challenge
Why good local services go unused
Southwark Council’s discovery work with residents found 3 barriers.
Hard to find
Residents struggled to find and use health and wellbeing information on council webpages.
Little help to change
Few services offered behaviour change support that met people where they were.
Not made for them
Residents from diverse communities reported a lack of relevance, trust and personalisation.
For residents and your team
Support for residents. Insight for your team.
Residents get support that fits them. Your public health team manages content, triage and campaigns in one place, and sees what works.
Help close to home
Run it from one place
Help close to home
Run it from one place
Support for residents. Insight for your team.
How it works
From every local service to the few that fit
A few simple questions match each resident to services, information and local stories. Messages then help them keep going.
- What matters to you?Moving more
- How are you feeling?A bit low
- Where are you based?Within 1 mile
The three that fit
Moving moreWalking groupWednesdays0.4 miles
Moving moreCommunity gardenSaturdays0.6 miles
Moving moreDance for wellbeingFridays0.8 milesI’m the type of person that wants to do things, but doesn’t know where to look. I think this would be a great way for me to break through the fluff and find something local. I like this, I think I would get some use out of this for sure.
How it works
From every local service to the few that fit
Three questions, three services that fit
Local services, information and stories that fit each resident.
Clubs, classes, advice and support.
Too many to know where to start.
What matters to you?
How are you feeling?
Where are you based?
I’m the type of person that wants to do things, but doesn’t know where to look. I think this would be a great way for me to break through the fluff and find something local. I like this, I think I would get some use out of this for sure.
Moving moreWalking groupWednesdays0.4 milesMoving moreCommunity gardenSaturdays0.6 milesMoving moreDance for wellbeingFridays0.8 milesLocal directories
Service directories that stay up to date
Manage local services and health content in one place, in the formats and languages your communities use.
What's included
Case study · Southwark Council
What we learned with Southwark residents
Southwark Council commissioned Healum to design, prototype and test the service. Residents tested 3 concepts: personal support, community and feedback. They showed strong demand, and said it must connect them to real people.
“I’m the type of person that wants to do things, but doesn’t know where to look. I think this would be a great way for me to… find something local…”
A design, prototype and testing phase, after 2 years of discovery. We tested a mobile-first web app twice with residents.
Yes. It can plug into your existing CMS or website, or run as a standalone service in your council’s brand.
Yes. Content can be shown in more than 30 languages, with recipes and stories that reflect your communities.
Yes. Local frontline professionals can add to a resident’s health plan, so advice stays joined up.
Yes. It is open source. We add your local content and brand, test with 50 to 100† residents, then pilot and launch.
Build a service with your residents
We’ll show you the Southwark designs and how they could work on your website.