Healthcare providers
Personal messages, reminders and campaigns in one place
Reach people by SMS, email, app message, letter or personalised video. Explain results, send reminders and run campaigns to whole cohorts.
What you can do
More contact with patients, not more appointments
One-to-one messaging
Answer questions between appointments by secure chat, SMS or email.
Health coach chat
Health coaches message the people they support through the app, to keep them on track between sessions.
Group chat
Chat with a whole group, and share goals, content and plans into the conversation as cards.
Campaigns to cohorts
Run email, text or app campaigns to the groups you choose, from ready-made templates, personalised for each person.
Now, later or on repeat
Send a message or a campaign now, or schedule it once or on repeat.
Reminders, set once
Medication and appointment reminders by SMS or app notification, as part of a programme.
Every conversation, and every campaign
Chat one to one or with groups and share resources straight into the conversation, or write one email that reaches everyone, personalised for each.
One to one, both waysGoals and content go out as cards, and replies come back.
Campaigns from templatesEmail, text or app notification, personal to everyone.
One message, everyoneForty people at once, each with their own name in it.
Now, later or on repeatMondays, Wednesdays and Fridays at 9:00, to all 128.
See who it reachedSent, reached and by channel, across every campaign.
Campaigns to cohorts
One message, many people
Send preset messages, or run campaigns to the patient groups and cohorts you choose.
Send once. Reach everyone, their way.
Flu jabs this Saturday.
Book a slot in the app, or reply here.
Priya ShahPractice NurseSend
MargaretOlder peopleSMSHi Margaret, flu jabs this Saturday. Book a slot in the app, or reply here.
TomDiabetesEmailDear Tom, flu jabs this Saturday. Book a slot in the app, or reply here.
AishaCarersAppHi Aisha, flu jabs this Saturday. Book a slot in the app, or reply here.
Campaigns to cohorts
One message, many people
Priya writes one message to everyone due a flu jab.
One press of Send, and it splits by cohort.
Each copy fits its person: their name, their language, their channel.
Ticks come back as each message is delivered, then read.
Replies from every channel flow back into one inbox.
Send once. Reach everyone, their way.
Flu jabs this Saturday.
Book a slot in the app, or reply here.
Priya ShahPractice NurseSendSentReplies: flu jabs this Saturday
MargaretIs there a later slot?SMSTomBooked, thanks.EmailAishaجی، شکریہAppand 3 more, from SMS, email and the app
Sent 12Delivered 12Read 9
Hi first nameMargaret,Flu jabs this Saturday.Is there a later slot?SMS
Hi first nameDavid,Flu jabs this Saturday.App
Hi first nameJoan,Flu jabs this Saturday.Yes please, 10am.SMSDear first nameTom,Flu jabs this Saturday.Booked, thanks.Email
Hi first nameGrace,Flu jabs this Saturday.AppHi first nameAisha,UrduFlu jabs this Saturday.جی، شکریہAppEvidence
In practice
From Tier 2 weight management in Doncaster and Bassetlaw.
758
supportive chat messages
2,862†
resources shared, not printed
£22k
saved on printing and admin
A lot of our users suffer from anxiety, so being able to send messages on chats and ask questions virtually can make them much more comfortable.
Personalised video
Test results explained in a personal video message
Send personalised video messages that explain test results, appointments and instructions. Our team can help you create the videos and animations.
- Videos for test results, appointments and instructions
- Personalised to each patient
- Help creating videos and animations
Video messageThat’s a little higher than your target.0:22 / 0:4858mmol/mol
Blood test · todayPriya, Practice NurseSent you a video · 0:48A little higher than your target
Personalised video
Test results explained in a personal video message
- The result arrivesA new result lands in the app, with nothing to say what it means.
- A video from their nurseA personal video explains it, with captions, to watch again at home.
- What it meansWhere it sits against their target, and two things to try.
- A next step, and a replyThe step goes into their plan, and they can reply from the same screen.
Every result, explained
A video, a meaning and a next step from their nurse.
58mmol/mol
Blood test · todayPriya, Practice NurseSent you a video · 0:48Watch again · 0:48A little higher than your target
Thanks, I’ll try the walks.
Sent to PriyaQuestions
What teams ask about communications
Can’t see your question? Our team is happy to help.
Contact usYes. Healum integrates directly with EMIS, with FHIR-based connectivity to SystmOne and Vision.
Yes. Message one person, a group, or a whole cohort through a campaign, by SMS, email or app notification.
Yes. Our team can help you create personalised videos and animations for results, appointments and instructions.
Reach them by SMS, email or letter, or on the web through Digital services for patients. Your team can print their care plan too.
See communications in action
We’ll show you messages, campaigns and video, set up for a service like yours.