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Hospitals · Surgery pathways

Support patients from the waiting list to full recovery

Give people a safe waiting plan, prepare them for their operation and support their recovery at home. Your team sees who needs attention first.

Book a demo See the pathway
Safe waiting plansPre-assessmentDigital consentRecovery at home

What changes

Patients arrive prepared and recover well at home

Ready on the day

Forms, consent and preparation done before admission, helping to reduce missed appointments.

Recovery at home

Reminders, warning signs and symptom reports that help reduce length of stay and readmissions.

Less admin

Reminders, education and forms go out automatically, with responses in real time.

How it works

Support at every stage of the surgical journey

Healum follows each patient through their pathway, then hands their recovery plan to primary care.

  1. An older woman talks on the phone in her kitchen, holding a cup of tea1Waiting list

    Wait well

    A daily plan covering medication, diet, lifestyle and monitoring keeps people safe on the waiting list.

  2. A nurse checks a woman’s blood pressure at home2Pre-assessment

    Pre-assess and consent

    Questionnaires and personalised digital consent forms go out by SMS and email, and come back completed.

  3. A pharmacist explains a prescription to a woman at the counter3Getting ready

    Prepare for surgery

    Checklists for fasting, tests and medication changes, plus videos and articles on what to expect.

  4. A member of staff walks through a hospital outpatients department4Hospital

    Day of surgery

    When to arrive, which ward, maps and letters, all on the phone.

  5. A physiotherapist helps an older woman exercise with hand weights5Home

    Recover at home

    Medication reminders, warning signs to watch for, such as a blood clot, and symptom reports.

  6. A clinician talks with a patient in a GP surgery6GP practice

    Hand over care

    A shared recovery plan passes to the patient’s GP practice.

From the waiting list to full recovery

See outpatient follow-up

How it works

Support at every stage of the surgical journey

Stage 1 of 6Wait wellA daily plan covering medication, diet, lifestyle and monitoring keeps people safe on the waiting list.
Stage 2 of 6Pre-assess and consentQuestionnaires and personalised digital consent forms go out by SMS and email, and come back completed.
Stage 3 of 6Prepare for surgeryChecklists for fasting, tests and medication changes, plus videos and articles on what to expect.
Stage 4 of 6Day of surgeryWhen to arrive, which ward, maps and letters, all on the phone.
Stage 5 of 6Recover at homeMedication reminders, warning signs to watch for, such as a blood clot, and symptom reports.
Stage 6 of 6Hand over careA shared recovery plan passes to the patient’s GP practice.

From the waiting list to full recovery

HandoverRecovery plan shared with the GP practice
See outpatient follow-up
For your team

See who needs attention first

Risk stratification helps you prioritise the waiting list, and you can see how each patient is preparing for their procedure.

Two sides, one pathway

One plan for the surgical team and the patient

Your team sets the plan and sees progress. Patients follow it on their phone or tablet, before and after surgery.

Your surgical team

Plans and progress in one place

Send consent forms and questionnaires by SMS and email
Track patient-reported outcomes after surgery
Build recovery plans together and hand them to primary care
Explore the clinician workspace
A clinician talks with a man in a consulting room
Your patients

Their pathway, on their phone

Checklists for fasting, tests and medication changes
What to eat and avoid, before and after
Secure messages to the surgical team with any questions
Digital services for patients
A woman uses a tablet at her kitchen table
Your surgical team

Plans and progress in one place

Send consent forms and questionnaires by SMS and email
Track patient-reported outcomes after surgery
Build recovery plans together and hand them to primary care
Your patients

Their pathway, on their phone

Checklists for fasting, tests and medication changes
What to eat and avoid, before and after
Secure messages to the surgical team with any questions

One plan for the surgical team and the patient

For your team

The waiting list that sorts itself

Risk stratification helps you prioritise the waiting list, and you can see how each patient is preparing for their procedure.

See who needs you first. Keep everyone else safe.

Review first · 2Safe waiting plan on their phone · 10

For your team

The waiting list that sorts itself

Twelve patients, in the order they joined the waiting list.

Questionnaires and symptom reports come in from home. Two carry a warning.

The list re-orders by risk. Two patients rise to the top.

The two are booked in. The other ten get a safe waiting plan on their phone.

See who needs you first. Keep everyone else safe.See decision support

Waiting list12 patients2 booked · 10 plans sentSort byDate addedRisk
#PatientAddedFrom homeRiskNext step
1A woman in an orange headwrap smiles as she talks on the phone at homeJoan6 JanFormReport–LowWaitingSafe waiting plan
2PPeter9 JanForm–LowWaitingSafe waiting plan
3A woman in a headscarf smiles at her phone at homeAisha14 JanFormReport–LowWaitingSafe waiting plan
4KKen20 JanFormReport–LowWaitingSafe waiting plan
5RRita27 JanForm–LowWaitingSafe waiting plan
6SSam3 FebFormReport–LowWaitingSafe waiting plan
7An older woman talks on the phone in her kitchen, holding a cup of teaMargaret10 FebFormReport–HighWaitingThu 10:30
8A grey-haired man with a beard smiles on a city streetTom17 FebForm–LowWaitingSafe waiting plan
9GGrace24 FebFormReport–LowWaitingSafe waiting plan
10An older man smiles on his local high streetDavid3 MarFormReport–HighWaitingFri 09:15
11NNadia10 MarForm–LowWaitingSafe waiting plan
12EEllen17 MarFormReport–LowWaitingSafe waiting plan
Symptom report · MargaretPain is worse this week

Questions

What surgical teams ask us

Can’t see your question? Our team is happy to help.

Contact us

Patients on the list get a daily plan of care and support covering medication, diet, lifestyle and monitoring. Risk stratification and their progress help your team decide who to see first.

Notifications and resources on recovery timelines and signs to look out for, such as a blood clot. Reminders for medication and changes at home. And a way to report symptoms back to your team.

Yes. Healum supports patients before and after bariatric surgery, and weight management programmes can run as an alternative to it. See our bariatric surgery page, under Weight management.

Healum supports FHIR standards and works with Epic, Cerner and Meditech, as well as EMIS, SystmOne and Vision in primary care.

Patients can use Healum on a tablet or on the web, and your team can print their plan for them.

Hospitals and Clinics

Other hospital pathways

Virtual wards

Monitoring at home, with alerts that show who needs you.

Outpatient follow-up

Patient-initiated follow-up and pre-assessment online.

Bring Healum to your surgical pathway

We’ll show you a pathway like yours, from the waiting list to recovery at home.

Book a demo More for hospitals