Hospitals · Outpatient follow-up
Follow-up when patients need it, not by the calendar
One patient portal for patient-initiated follow-up, pre-assessment, forms, letters and appointments. Patients get in touch when something changes, so clinics make room for those who need them most.
What changes
Free up clinics without losing sight of anyone
Clinic time where needed
Patients ask for follow-up when they need it, so clinicians can focus on pressing cases.
Less booking admin
Patients book and reschedule online, which cuts time spent on scheduling.
Joined-up care
Support plans and reminders after treatment keep people on track between visits.
How it works
Follow-up that starts with the patient
Instead of a visit every six months, patients check in from home each month and ask to be seen when something changes.
- 1Check in from homePatients log symptoms and share readings between appointments.
- 2Ask to be seenIf something changes, they request a follow-up through the app or web.
- 3Triage the requestYour team reviews their data and decides what they need next.
- 4Book the right slotPatients book or reschedule in the portal, and you see attendance in real time.
Aisha’s yearMonthly check-ins from homeHow it works
Follow-up that starts with the patient
Booked by the calendar
Every patient comes back every six months, whether they need to or not.
Routine visits fall away
No appointment just because it is time.
A check-in from home
Each month Aisha answers one question on her phone. Doing well means no visit.
Asking to be seen
Then one month something changes. She asks to be seen, her team reviews her answers and books a visit.
Clinic time freed
Appointments go to the people who asked to be seen. The rest is free for others.
Aisha B.JanFebMarAprMayJunJulAugSepOctNovDecSeen when they need it, not by the calendar
Patient-initiated follow-up, with monthly check-ins.
Two sides, one portal
One portal for your clinic team and patients
Patients use it on the web, in the app or by message. Your team sees requests, forms and bookings in one place.
Requests, forms and bookings together
Care that fits around them
Requests, forms and bookings together
Care that fits around them
One portal for your clinic team and patients
Instead of waiting for a routine appointment, patients get in touch when they have concerns. They can request a follow-up, share symptoms and readings, and book a slot, so clinic time goes to the people who need it.
Yes. Set up pre-attendance questionnaires, e-consent forms and other online forms for each pathway, and see responses as they come in.
Yes. Message every patient on the list quickly, triage their conditions to stratify risk and prioritise who is seen first.
On the web, in the app or by message, using a phone, tablet or computer.
Healum supports FHIR standards and works with Epic, Cerner and Meditech, as well as EMIS, SystmOne and Vision in primary care.
Hospitals and Clinics
Other hospital pathways
Make follow-up work for your clinics
We’ll show you patient-initiated follow-up and pre-assessment for your pathway.