NewsHealum care plans linked to a 7.4% average HbA1c reduction in an NHS primary care RCTRead the evidence
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Healthcare providers

Case management for personalised digital health services

Manage triage, onboarding, reporting and data for each patient on one interoperable record, with care plans, team working and messaging built in.

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Improve clinical workflowIncrease delivery capacitySupport digital servicesDeliver consistent care

What you can do

Triage, onboard and organise without the paperwork

Customised care pathways

Set eligibility criteria to triage inbound referrals, and link health assessment forms to each pathway.

Easy to implement

Upload patients in bulk and connect to your existing electronic health records, including EMIS and SystmOne.

Multidisciplinary teams

Create, change or remove user profiles, assign tasks and control who sees each record.

The patient journey

From first referral to ongoing support, on one record

Each patient is triaged, onboarded, supported and reported on in one place, so your team can personalise digital services for every person.

Book a walkthrough
  1. 01

    Triage the referral

    Your eligibility criteria and assessment forms put each person on the right care pathway.

  2. 02

    Onboard them

    Welcome them by message and invite them to the mobile app or web portal.

  3. 03

    Agree a plan together

    Build a personalised care and support plan with the person from trusted templates, goals and education.

  4. 04

    Support between contacts

    They follow their plan day to day. Your team replies to messages and sends extra resources.

  5. 05

    Review and report

    Progress lands in your caseload, anyone off track is flagged, and you report on service KPIs.

The patient journey

From first referral to ongoing support, on one record

Each patient is triaged, onboarded, supported and reported on in one place, so your team can personalise digital services for every person.

Book a walkthrough

Step 01 of 05

Triage the referral

Your eligibility criteria and assessment forms put each person on the right care pathway.

Step 02 of 05

Onboard them

Welcome them by message and invite them to the mobile app or web portal.

Step 03 of 05

Agree a plan together

Build a personalised care and support plan with the person from trusted templates, goals and education.

Step 04 of 05

Support between contacts

They follow their plan day to day. Your team replies to messages and sends extra resources.

Step 05 of 05

Review and report

Progress lands in your caseload, anyone off track is flagged, and you report on service KPIs.

Caseloads

Every caseload, and who needs you next

Track team and individual caseloads, see everything about each person on one record, and share the tasks, notes, appointments and messages around them.

Everything on one pageConditions, allergies, what’s next and what’s due.

Booked from the textShe books in the app, and it’s in the team’s calendar.

A team for every serviceWho’s in each team, and the services it looks after.

Everyone, from day oneA caseload from a spreadsheet, checked before it’s added.

Yours, or the team’sFiltered by service, condition or allergy.

  1. Who am I looking after?
  2. What do I need to know?
  3. What’s outstanding?
  4. How do I reach them?
  5. Who’s on it?

Everyone, from day oneBring a whole caseload in from a spreadsheet, checked before anyone is added.

Your caseload, and the team’sEveryone the team supports, or just yours, filtered by service, condition or allergy.

Everything about them, on one pageConditions, allergies and why they were referred, with what’s next, what’s due and the latest note on top.

Tasks the team sharesThe next step goes to someone, with a due date and a priority. Her annual review is three weeks late.

Every call, notedTwo calls about her review, and no answer.

Reach them from their recordChat, text, email or an app notification, from one window, now or later.

Every message, in one logEverything they’ve been sent, by text, email or the app, newest first.

Send them something usefulContent, goals, plans or a questionnaire, from the ready-made library.

Booked from the textShe books a time in the app, and it’s in the team’s calendar, with the clinics and groups around it.

A team for every serviceWho’s in each team, and the services it looks after.

One record, the whole team around it

A key challenge in long-term condition management is to motivate and support patients to make healthy choices and understand how to best manage their diabetes in a way that means something to them.
Dr Adrian HealdConsultant Physician in Diabetes and Endocrinology, and Chief Investigator of the Healum RCT

Continue through the platform

See how it all fits together
Previous · Data and AISecurity and governanceUK-hosted, NHS DSPT and clinically safe by designNext · Healthcare providersReferral managementA single point of access for every referral

See the clinician workspace in action

We’ll walk you through it, configured for a pathway like yours.

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