NewsHealum care plans linked to a 7.4% average HbA1c fall in an NHS RCT, Diabetes Therapy 2023Read the evidence
The Healum platform
One platform for personalised care, wherever it happens
Software for multidisciplinary teams, digital services for patients, and data and AI that joins them up. Choose your modules and we'll configure them around your pathway and service.
Multidisciplinary teams plan with the person, who acts on it between appointments. Their activity becomes insight that shows the team who needs them next, all on one shared record.
Plan and supportBuild personalised plans in the consultation and follow people up between appointments.
One shared recordUK-hosted · NHS DSPT · FHIR-ready · Direct EMIS integration
Act between appointmentsTheir plan, learning, goals and healthcare team in one app, every day.
Turn activity into insightSee who needs support next, with suggestions learned from what clinicians choose.
With the multidisciplinary teamAssess · Agree the plan
Shared planOwned by Sarah and her healthcare team
At homeAct · Track · Learn
What happens at home flows back to the team
How it fits together
One loop of care, built on three pillars
Multidisciplinary teams plan with the person, who acts on it between appointments. Their activity becomes insight that shows the team who needs them next, all on one shared record.
Plan and support
Build personalised plans in the consultation and follow people up between appointments.
One shared record
UK-hosted · NHS DSPT · FHIR-ready · Direct EMIS integration
Act between appointments
Their plan, learning, goals and healthcare team in one app, every day.
Turn activity into insight
See who needs support next, with suggestions learned from what clinicians choose.
Take referrals from any source, triage with questionnaires and send personalised communications. Deliver digital services, including care and support plans, with reporting and insights built in.
Walking four times a weekNoteSep 22, 2026by Priya ShahType 2 diabetes
ChannelMessageSent on
SMSYour annual reviewHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.Oct 9, 202610:05
SMSWe tried to call youHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.Oct 6, 202611:20
NotificationNew goalPriya has shared a new goal with you: Walk for 30 minutes a day.Oct 5, 202613:15
EmailHealthy eating weekHi Margaret, this week is healthy eating week at the practice…Oct 5, 202608:00
NotificationNew recipePriya has shared a recipe with you: Chicken and pomegranate couscous.Oct 3, 202616:40
SMSYour care planHi Margaret, your new care plan is ready in the app.Oct 2, 202616:40
NotificationNew planPriya has shared a plan with you: Eat well, 12 weeks.Oct 1, 202611:46
EmailWelcome to the appHi Margaret, welcome to the practice’s app. Here is how to get started…Sep 29, 202615:20
ContentGoalsPlansQuestionnaires
Share content…
Selected 3AllArticlesRecipesExercisesPlacesVideos
Search by keywordsChicken and pomegranate couscousRecipePublishedChair yoga for beginnersExercisePublishedUUnderstanding your HbA1cArticlePublishedCChecking your feet at homeVideoPublishedHealthy places near youPlacePublished
Share content with Margaret EllisCancelShare content
MEMargaret EllisSMS · 07700 900275
SMS HISTORY
2 Oct, 16:40● DeliveredHi Margaret, your new care plan is ready in the app.
6 Oct, 11:20● DeliveredHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.
9 Oct, 10:05● DeliveredHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.
OPOwen PricePulmonary rehabCompleted07700 900459owen@example.comOct 6, 2026Created on: Jul 2, 2026
SPSunita PatelWeight managementTriaged07700 900738sunita@example.comOct 3, 2026Created on: Sep 22, 2026
LGLewis GrantHealthy mindsIncoming07700 900864lewis@example.comOct 2, 2026Created on: Oct 2, 2026
JWJohn WhitfieldSocial prescribingEnrolled07700 900195john@example.comOct 1, 2026Created on: Sep 8, 2026
Filters
ServicesFilter referrals by serviceAll services
StageFilter referrals by their stageAll stages
Point of contactFilter referrals by who looks after themAnyoneMe
PriorityFilter referrals by priorityHighNormalLow
Reset filtersApply filters
Referral listEvery referral, its stage and who it’s waiting on.
Chat with shared resources
HomeInsightsPeopleMessagingChatsManagePS
Messages Sent2,904▲ 21%vs previous 30 days
Chats Created188▲ 14%vs previous 30 days
Attachments Shared612▲ 33%vs previous 30 days
Chat by PlatformApp - 79%Web - 21%
Total Chats1,866chats
Active Conversations214▲ 15%vs previous period
AllCreateArchived chatsEWEat well groupNew chat inviteYesterdayARAisha RahmanThanks, see you ThursdayOct 7, 2026MEMargaret EllisHi Margaret Here are a few things for this week, picked for your plan. Thanks PriyaOct 7, 2026DODavid OkaforReading sent: 138/86Oct 7, 2026MMMove more group1 item sharedOct 7, 2026JWJohn Whitfield1 item sharedOct 7, 2026HMHealthy minds groupLewis joined the chatOct 6, 2026SPSunita PatelThat really helpedSep 30, 2026
MEMargaret EllisOfflineWednesdayRecipeChicken and pomegranate couscousArticleUnderstanding your HbA1cVideoChecking your feet at homeHi MargaretHere are a few things for this week, picked for your plan.ThanksPriya01:42 PMType a messageSend now
Chat with shared resourcesMessages, with articles, recipes and places shared in.
Dashboard widgets
HomeInsightsDashboardPeopleMessagingManagePS
Dashboard
Practice overviewAdd widget
Referrals by Service
Web Forms Funnel Analyticsfx
Appointments Attended
Active Users
Referrals by Source1,284ReferralskeyGP practiceSelf-referralPharmacyCommunity
Acceptance Rate81%1,040Accepted1,284Created
Dashboard widgetsSaved dashboards of widgets across the practice.
HomeInsightsPeopleReferralsMessagingManagePS
Referrals Created58▼ 5%vs previous 30 days
Referrals Enrolled12▲ 33%vs previous 30 days
Referrals by StatusCreated - 65%Unknown - 35%
Referrals by SourceSelf-referral - 52%GP letter - 48%
Acceptance Rate81%
Total Referrals558referrals
Intake 7Referrals 4All servicesAllNeeds youReadySearch referrals…Create new
7 referrals need a decision from you. Clean self-referrals and clear letters move on by themselves: a referral only waits here when someone must confirm what a letter says, or settle an eligibility question.
18 referrals moved on by themselves in the last 24 hours: eligible, with nothing to check.
VerificationLetter confirmedEligibilityEligibleOverrideRejectMove on to triage
Eligiblechecked automaticallyMeets every common criterion and matches the Orthopaedic group. Ready to move on.
Judged against Adult weight management, criteria v3View criteriagreen: passed · red: not met · amber: needs a person
Common criteriaall must pass
Age 18–74Age 49
BMI 40 or more (37.5 for higher-risk ethnicities)BMI 41.2
Registered with a GP in Northgate & RiversideNorthgate Medical Practice
Not pregnant, planning a pregnancy or breastfeedingif not: deferFrom her letter
No eating disorder in the last 36 monthsif not: excludeNone recorded
OrthopaedicMatched
Surgery on hold until her weight comes downKnee replacement on hold until BMI below 40
Young adult (18–40)Not matched
Age 18–40Age 49
Eligibility criteriaAdult weight management
Version 3published by Tom Hale · 12 Aug 2026read-only
Someone is eligible if they meet every common criterion and match at least one group. The criteria are set once, for the service.
Common criteria
MUST BE MET
Aged between 18 and 74BMI 40 or more (37.5 for South Asian, Chinese, other Asian, Middle Eastern, Black African and African-Caribbean people)Registered with a GP practice in Northgate & Riverside
MUST NOT BE MET
Pregnant, planning a pregnancy or breastfeeding deferAn eating disorder recorded in the last 36 months exclude
Walking four times a weekNoteSep 22, 2026by Priya ShahType 2 diabetes
ChannelMessageSent on
SMSYour annual reviewHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.Oct 9, 202610:05
SMSWe tried to call youHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.Oct 6, 202611:20
NotificationNew goalPriya has shared a new goal with you: Walk for 30 minutes a day.Oct 5, 202613:15
EmailHealthy eating weekHi Margaret, this week is healthy eating week at the practice…Oct 5, 202608:00
NotificationNew recipePriya has shared a recipe with you: Chicken and pomegranate couscous.Oct 3, 202616:40
SMSYour care planHi Margaret, your new care plan is ready in the app.Oct 2, 202616:40
NotificationNew planPriya has shared a plan with you: Eat well, 12 weeks.Oct 1, 202611:46
EmailWelcome to the appHi Margaret, welcome to the practice’s app. Here is how to get started…Sep 29, 202615:20
ContentGoalsPlansQuestionnaires
Share content…
Selected 3AllArticlesRecipesExercisesPlacesVideos
Search by keywordsChicken and pomegranate couscousRecipePublishedChair yoga for beginnersExercisePublishedUUnderstanding your HbA1cArticlePublishedCChecking your feet at homeVideoPublishedHealthy places near youPlacePublished
Share content with Aisha RahmanCancelShare content
ARAisha RahmanSMS · 07700 900127
SMS HISTORY
2 Oct, 16:40● DeliveredHi Margaret, your new care plan is ready in the app.
6 Oct, 11:20● DeliveredHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.
9 Oct, 10:05● DeliveredHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.
Walking four times a weekNoteSep 22, 2026by Priya ShahType 2 diabetes
ChannelMessageSent on
SMSYour annual reviewHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.Oct 9, 202610:05
SMSWe tried to call youHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.Oct 6, 202611:20
NotificationNew goalPriya has shared a new goal with you: Walk for 30 minutes a day.Oct 5, 202613:15
EmailHealthy eating weekHi Margaret, this week is healthy eating week at the practice…Oct 5, 202608:00
NotificationNew recipePriya has shared a recipe with you: Chicken and pomegranate couscous.Oct 3, 202616:40
SMSYour care planHi Margaret, your new care plan is ready in the app.Oct 2, 202616:40
NotificationNew planPriya has shared a plan with you: Eat well, 12 weeks.Oct 1, 202611:46
EmailWelcome to the appHi Margaret, welcome to the practice’s app. Here is how to get started…Sep 29, 202615:20
ContentGoalsPlansQuestionnaires
Share content…
Selected 3AllArticlesRecipesExercisesPlacesVideos
Search by keywordsChicken and pomegranate couscousRecipePublishedChair yoga for beginnersExercisePublishedUUnderstanding your HbA1cArticlePublishedCChecking your feet at homeVideoPublishedHealthy places near youPlacePublished
Share content with Aisha RahmanCancelShare content
ARAisha RahmanSMS · 07700 900127
SMS HISTORY
2 Oct, 16:40● DeliveredHi Margaret, your new care plan is ready in the app.
6 Oct, 11:20● DeliveredHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.
9 Oct, 10:05● DeliveredHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.
Search by keywordsFiltersTitleStatusCategoryBBe more activePublishedPhysical activityInput valueWWalk for 30 minutes a dayPublishedPhysical activityTTwo vegetable portions at lunchPublishedHealthy eatingWWater instead of sugary drinksPublishedHealthy eatingJJoin a local walking groupPublishedCommunity
Share goals withAisha Rahman
CancelShare goals
Assign goal inputBe more activeActive minutes20minutes5daysSave details
Search by keywordsFiltersTitleStatusCategoryBBe more activePublishedPhysical activityInput valueWWalk for 30 minutes a dayPublishedPhysical activityTTwo vegetable portions at lunchPublishedHealthy eatingWWater instead of sugary drinksPublishedHealthy eatingJJoin a local walking groupPublishedCommunity
Share goals withAisha Rahman
CancelShare goals
Assign goal inputBe more activeActive minutes20minutes5daysSave details
HomeInsightsPeopleMessagingChatsManageTH
Messages Sent2,904▲ 21%vs previous 30 days
Chats Created188▲ 14%vs previous 30 days
Attachments Shared612▲ 33%vs previous 30 days
Chat by PlatformApp - 79%Web - 21%
Total Chats1,866chats
Active Conversations214▲ 15%vs previous period
AllCreateArchived chatsTGTuesday groupAisha: Lunch today. Tom’s chicken and couscous recipe!13:05ARAisha RahmanThanks Tom, see you then!Sep 4, 2026BJBev JonesSee you TuesdayMondayPDPaul DeanIs it the same room next week?MondayLGLewis GrantThanks for the recipeSep 8, 2026
TGTuesday group14 membersYesterdayLovely to meet you all today. See you next Tuesday!12:05KMKofi MensahThanks Tom, really enjoyed it.12:20RSRita ShahSame! See you all next week 👋12:31TodayBJBev JonesDid the stairs at work instead of the lift 💪08:40ARAisha RahmanLunch today. Tom’s chicken and couscous recipe!13:05That looks great, Aisha. Lots of veg and protein first. See you Tuesday!13:20Type a messageSend now
Send bulk messageFilter and pick who it goes to, then write one message for all of them.
UsersEmployeesSearch by name…Filters14 selectedSelect all 14NameServiceBatchARAisha RahmanWeight mgmtTuesday groupFBFatima BelloWeight mgmtTuesday groupGAGrace AdeyemiWeight mgmtTuesday groupHCHannah ClarkeWeight mgmtTuesday groupIHImran HussainWeight mgmtTuesday groupJWJohn WalkerWeight mgmtTuesday groupLMLeah MorganWeight mgmtTuesday groupLGLewis GrantWeight mgmtTuesday group
Filters
Created between
Start → End
Service
Weight managementType 2 diabetesCardiac rehab
Batch
Tuesday groupOctober cohortAutumn group
Point of contact
Search the team
Showing 14 of 14
Write the messageTemplateBetween sessionsLibraryHi {first name}, great to see you on Tuesday. Here’s this week’s recipe, and a goal to try before we meet again: a brisk walk counts. TomInsert:{first name}{service}{batch}{point of contact}Save as templateAttachmentsAttachChicken and pomegranate couscousRecipeBe more activeGoal
Health trackersAssign trackersAllPart of goalsAlcoholAlcoholic DrinksBlood GlucoseBlood PressureBMIBreakfastCalories per dayCholesterolExercise IntensityWeight
Health informationEditConditionsHypertensionAllergiesNone knownHealth objectivesLose weightMove moreTopicsHealthy eatingHealth concernsKnee painGP practiceNorthgate Medical PracticeReason for referralWeight management
Basic detailsEditNameAisha RahmanUser created onSep 4, 2026Age49 yearsGenderFemaleEthnicityAsian: BangladeshiOccupationTeaching assistant
Contact detailsEditPhone07700 900127Emailaisha@example.comAddress22 Fern Road, Bradford, United Kingdom
Health informationEditConditionsHypertensionAllergiesNone knownHealth objectivesLose weightMove moreTopicsHealthy eatingHealth concernsKnee painGP practiceNorthgate Medical PracticeReason for referralWeight management
Basic detailsEditNameAisha RahmanUser created onSep 4, 2026Age49 yearsGenderFemaleEthnicityAsian: BangladeshiOccupationTeaching assistant
Contact detailsEditPhone07700 900127Emailaisha@example.comAddress22 Fern Road, Bradford, United Kingdom
Walking four times a weekNoteSep 22, 2026by Priya ShahType 2 diabetes
ChannelMessageSent on
SMSYour annual reviewHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.Oct 9, 202610:05
SMSWe tried to call youHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.Oct 6, 202611:20
NotificationNew goalPriya has shared a new goal with you: Walk for 30 minutes a day.Oct 5, 202613:15
EmailHealthy eating weekHi Margaret, this week is healthy eating week at the practice…Oct 5, 202608:00
NotificationNew recipePriya has shared a recipe with you: Chicken and pomegranate couscous.Oct 3, 202616:40
SMSYour care planHi Margaret, your new care plan is ready in the app.Oct 2, 202616:40
NotificationNew planPriya has shared a plan with you: Eat well, 12 weeks.Oct 1, 202611:46
EmailWelcome to the appHi Margaret, welcome to the practice’s app. Here is how to get started…Sep 29, 202615:20
ContentGoalsPlansQuestionnaires
Share content…
Selected 3AllArticlesRecipesExercisesPlacesVideos
Search by keywordsChicken and pomegranate couscousRecipePublishedChair yoga for beginnersExercisePublishedUUnderstanding your HbA1cArticlePublishedCChecking your feet at homeVideoPublishedHealthy places near youPlacePublished
Share content with Aisha RahmanCancelShare content
ARAisha RahmanSMS · 07700 900127
SMS HISTORY
2 Oct, 16:40● DeliveredHi Margaret, your new care plan is ready in the app.
6 Oct, 11:20● DeliveredHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.
9 Oct, 10:05● DeliveredHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.
Walking four times a weekNoteSep 22, 2026by Priya ShahType 2 diabetes
ChannelMessageSent on
SMSYour annual reviewHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.Oct 9, 202610:05
SMSWe tried to call youHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.Oct 6, 202611:20
NotificationNew goalPriya has shared a new goal with you: Walk for 30 minutes a day.Oct 5, 202613:15
EmailHealthy eating weekHi Margaret, this week is healthy eating week at the practice…Oct 5, 202608:00
NotificationNew recipePriya has shared a recipe with you: Chicken and pomegranate couscous.Oct 3, 202616:40
SMSYour care planHi Margaret, your new care plan is ready in the app.Oct 2, 202616:40
NotificationNew planPriya has shared a plan with you: Eat well, 12 weeks.Oct 1, 202611:46
EmailWelcome to the appHi Margaret, welcome to the practice’s app. Here is how to get started…Sep 29, 202615:20
ContentGoalsPlansQuestionnaires
Share content…
Selected 3AllArticlesRecipesExercisesPlacesVideos
Search by keywordsChicken and pomegranate couscousRecipePublishedChair yoga for beginnersExercisePublishedUUnderstanding your HbA1cArticlePublishedCChecking your feet at homeVideoPublishedHealthy places near youPlacePublished
Share content with Aisha RahmanCancelShare content
ARAisha RahmanSMS · 07700 900127
SMS HISTORY
2 Oct, 16:40● DeliveredHi Margaret, your new care plan is ready in the app.
6 Oct, 11:20● DeliveredHi Margaret, we tried to call you about your annual review. Please call us on 0113 496 0000.
9 Oct, 10:05● DeliveredHi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.
Hi Margaret, your annual diabetes review is due. You can book a time that suits you in the app.
Standard SMS rates apply · 98 Send SMSSend nowSend later…
HomeInsightsDashboardPeopleMessagingManagePS
Dashboard
Practice overviewAdd widget
Referrals by Service
Web Forms Funnel Analyticsfx
Appointments Attended
Active Users
Referrals by Source1,284ReferralskeyGP practiceSelf-referralPharmacyCommunity
Acceptance Rate81%1,040Accepted1,284Created
HomeInsightsDashboardPeopleMessagingManagePS
Dashboard
Practice overviewAdd widget
Referrals by Service
Web Forms Funnel Analyticsfx
Appointments Attended
Active Users
Referrals by Source1,284ReferralskeyGP practiceSelf-referralPharmacyCommunity
Acceptance Rate81%1,040Accepted1,284Created
09:14
Goals
Your health coach assigned 3 goals to you. If you like them, start them.
Goal Preview
Goal
Be more active
Add movement to your day: a brisk walk, the stairs, a dance in the kitchen. Tom will check in on Tuesdays.
Aim: Healthy weight
Frequency DailyDuration 12 weeks
Tracking: Active minutes
CancelStart this goal
13:21
Tuesday group14 members
Yesterday
Tom HaleLovely to meet you all today. See you next Tuesday!12:05
KofiThanks Tom, really enjoyed it.12:20
RitaSame! See you all next week 👋12:31
Today
BevDid the stairs at work instead of the lift 💪08:40
Lunch today. Tom's chicken and couscous recipe!13:05
Tom HaleThat looks great, Aisha. Lots of veg and protein first. See you Tuesday!13:20
Type a message
18:20
Resources
From my coachPopular Resources
|New 1AllArticlesVideos
NewArticle
Diabetes prevention
What is prediabetes?
What the result means, and what you can do about it
Healthcare providersEverything your team needs to deliver services
Referral managementAisha’s GP refers her. Her referral is checked against the service’s criteria: eligible.
Clinician workspaceEnrolled, she has her own record, with Tom Hale as her coach.
AppointmentsHer first Tuesday group is booked: 8 September, 10:00.
Behaviour changeTom shares the group’s goal with her own target: 20 active minutes, five days a week.
Digital servicesIt reaches her app. She starts it.
CommunicationsOne message to all fourteen in the group, each with their own name.
Education libraryWith it, a recipe from the library. Her lunch comes back to the group.
Remote monitoringEach Tuesday’s weigh-in goes onto her record, beside the readings from her GP.
IntegrationsWeek 6: a result from her GP’s system lands on her record. HbA1c 44 mmol/mol, in the prediabetes range.
The same weekTom adds the prediabetes course to her plan. Its first article reaches her app, marked new.
Week 123.8 kg lighter, at 10 of her 12 sessions.
Followed upHer repeat HbA1c is booked at her GP practice for January.
Population healthHer record counts on the practice’s dashboard, with everyone else’s.
Every module, around one person
Patients · Act between appointments
Health managed together, every day
Through our connected app, people with one or more long-term conditions get personalised, proactive care, linked to the healthcare professionals using Healum.
ThursdayMorning, Margaret
Today's plan2 of 3 done
Take morning medication
Log blood glucose
20-minute walk
From Priya, your practice nurseYour plan for the next 12 weeks is ready. Have a look and tell me what you think.
Next reviewTuesday 14 October
TodayLearnGoalsTrackChat
PPriya ShahPractice Nurse · usually replies same day
Hi Margaret, how did the new walking route go this week?
Really well! Did it four times. My readings seem lower too.
They are, great work. I've added a recipe you might like to your plan.
Lentil and vegetable soup
Write a message
TodayLearnGoalsTrackChat
LearnSearch videos, recipes and services
Eating well with type 2 diabetes
4 minWhat is HbA1c?Video
Lentil and vegetable soupRecipe · 25 min
Riverside walking groupLocal service · Tuesdays
TodayLearnGoalsTrackChat
Data and AI · Activity into insight
Clinical intelligence, with clinicians in control
Healum learns from the options clinicians choose and the outcomes people achieve, across different populations and backgrounds. Clinicians get a second opinion. They always make the call.
Trained by healthcare professionals, on consented data only
Algorithmic bias is actively identified and addressed
Machine learning runs in Trusted Research Environments
Built to NICE Evidence Standards and NHS ethical codes
Suggested for MargaretBased on plans for people with a similar profile
1Join a local walking groupSocial prescribing · Riverside ParkAdd
2Eating well with type 2 diabetesStructured education · 6 sessionsAdd
3Weekly glucose check-inMonitoring · via the appAdded
Suggestions only. The healthcare professional decides what goes in the plan.
How it fits together
One loop of care, built on three pillars
Multidisciplinary teams plan with the person, who acts on it between appointments. Their activity becomes insight that shows the team who needs them next, all on one shared record.
1Manage, support and report
Healthcare providers
Triage referrals, agree care and support plans, follow people up and report on delivery.
Who needs you next, and what worked for people like them
One shared recordUK-hosted · NHS DSPT · FHIR-ready · Direct EMIS integration
Modular by design
Choose from our catalogue of modules
Offer patients personalised digital services, built for your clinical pathway and multidisciplinary teams. We implement every module, on one secure record.
