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For community and lifestyle services

Behaviour change programmes that deliver outcomes

Deliver evidence-based programmes in person, in groups or online, with referrals, triage and reporting through a single point of access.

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Three women talk as they walk along a path in a park
75%of app users tracking their weight lost weight, against 15% of non-users
People take part in an exercise class in a studio
Friends talk over coffee and cake in a café
A couple cook a healthy meal together in their kitchen
Friends tend vegetables in a community garden

Community services

One system for integrated lifestyle services

Help people adopt healthy behaviours

Community and lifestyle services run referrals, assessments, health checks and reporting through a single point of access, deliver evidence-based programmes, track health metrics and win more tenders.

Tier 2 adult and child weight management
Medical weight management
Diabetes prevention
Smoking cessation, alcohol and substance misuse
Behaviour change
People exercise together in a community hall
A community service

Moved on the day, and nobody missed it

Chris runs Get Moving Northgate’s Tuesday group. When the hall’s heating fails on the morning of a session, one message moves everyone to the leisure centre, and all 11 who booked are there.

Every referral, one listClear ones move on by themselves.

For the commissionerAttendance, activity and wellbeing, every month.

Triaged as he arrivesHe matches group activity, not weight management.

Booked from his phoneA session with a text invite, and bookings land on it.

Moved, with one messageThe heating fails, and the group hears in its chat.

  1. Where do referrals go?
  2. How do sessions run?
  3. Do they keep going?
  4. What do commissioners see?

Every referral, one listGP letters and self-referrals land together, and clear ones move on by themselves. On Monday morning, Lewis is in from his GP.

Triaged as he arrivesChecked against the service’s criteria, he matches the group activity, not weight management.

A session, set upChris adds next Tuesday’s session at St Mark’s hall, 10:00, with a text that invites everyone.

Booked from his phoneLewis gets the text and books his place in the app. Chris sees it on the session.

Tuesday, 08:10The heating has failed at St Mark’s hall, and the session starts at 10:00.

One messageNo ringing round: Chris moves the session to Riverside Leisure Centre and tells the group in its chat. The replies come in.

10:00. Everyone came.The register at the leisure centre: all 11 who booked are there, Lewis too.

Between sessionsChris shares a four-week plan with the group, in its chat. Lewis joins it and tracks his steps.

How it’s goingAfter his first week, a few questions: he feels quite confident about being active.

For Chris, and the commissionerAttendance, activity and wellbeing, for the service and for Northgate Council every month. On the 20th, all 11 came.

Everything a group needs, in one place

People exercise together in a community hall

Case study · Doncaster and Bassetlaw

Be Well, Feel Good: a Tier 2 service gone digital

Doncaster Council contracted the trust to deliver Be Well, Feel Good. Its team used Healum to set goals, share resources and message people between sessions.

£22ksaved on printing and admin
92%asked for app access
524goals agreed and shared
2,976educational resources viewed
“Sharing resources is the most useful part. It is not limited by how much information you can provide or how much printing you can do.”
Nutritionist, Be Well, Feel Good

How a programme runs

Your behaviour change programme, face to face, digital or hybrid

Refer people in, build healthy habits between sessions, and track outcomes to 12 months after the programme.

  1. 1ReferTake referrals through a single point of access, then assess and triage each one.
  2. 2WelcomeParticipants join on mobile, tablet or web with their plan, goals and first session ready.
  3. 3Build habitsPersonalised, culturally relevant content and group messaging reinforce each session.
  4. 4SupportYour team checks in one to one and sees who is slipping before they drop out.
  5. 5ReportReport against the targets commissioners set, during and after the programme.
Your programmeSix participants · sample6 of 6 completed
Habit keptSlippingOne-to-one check-in

How a programme runs

Your behaviour change programme, face to face, digital or hybrid

1Refer2Welcome3Build habits4Support5Report

Take referrals through a single point of access, then assess and triage each one.

Participants join on mobile, tablet or web with their plan, goals and first session ready.

Personalised, culturally relevant content and group messaging reinforce each session.

Your team checks in one to one and sees who is slipping before they drop out.

Report against the targets commissioners set, during and after the programme.

Single point of accessYour programme0 referrals
  1. ASAmira S.Via their GPOn mobileNew referralTriagedWelcomedOn trackCompleted
  2. BHBen H.Self-referralOn webNew referralTriagedWelcomedOn trackCompleted
  3. CRChloe R.Via a partnerOn tabletNew referralTriagedWelcomedOn trackCompleted
  4. DPDev P.Via their GPOn mobileNew referralTriagedWelcomedOn trackSlippingCheck inChecked inBack on trackCompleted
  5. GAGrace A.Self-referralOn mobileNew referralTriagedWelcomedOn trackCompleted
  6. LMLeon M.Via their GPOn webNew referralTriagedWelcomedOn trackCompleted
For your commissionerProgramme reportAgainst their targets · sample6 of 6completed the programmeHabits kept each weekTargetWeek 1Week 12During and after the programmeWeek 0Week 1212 monthsAutomated reporting

Behaviour change programmes that deliver outcomes. See who’s slipping, before they drop out.

Face to face, digital or hybrid, with outcomes tracked to 12 months.

Talk about your programme

Services we support

The same platform for every programme

Every module shares one secure record, connected over HSCN and interoperable with EMIS and SystmOne.

Weight management

Tier 2 adult and child weight management programmes.

Smoking and alcohol

Smoking cessation and alcohol reduction support.

NHS Health Checks

Checks online or in person, with support afterwards.

Referral management

Referrals, triage and caseloads in one place.

NHS Talking Therapies

Supporting articles, videos and exercises for people using talking therapies.

Bring Healum to your next bid

We’ll show you how community services use Healum.

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